Wednesday, January 15, 2014

I didn't ask if you were on the clock,...

Friendliest store in town? I had my doubts this past weekend. I absolutely could not believe the response we received from an "off the clock" clerk as we were trying to figure out the "make your own peanut butter" device. It literally took me a good 20-30 minutes to shake it.

Keri and I were standing there trying to get some peanut butter out of this device we've never used before and I caught a glimpse of someone I recognized as an employee walking right by and said, Excuse me, but could you show us how this works. His response, Actually, I'm not on the clock yet.

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Oh,... ok. What the hell else am I supposed to say? Keri and I paused and looked at each other kinda dumbfounded. I'm sure we looked like we were standing there having a blinking contest because we were so taken aback at his response. It turns out it was a very simple little switch that took us about half a second to discover once it was clarified that we were on our own as far as that jack ass was concerned.

Geez!!! Even if I didn't work there and someone asked me something like that I would have stopped and tried to help. I don't know if he knew how to operate that peanut butter device or not, all I know is he didn't give a shit. WOW! Not really that friendly. Is it a clock-in activated sci-fi thingy they have implanted into their brains? Not sure, but I really needed a positive experience to kick that shitty response out of my realm of consciousness and guess what!!! True to my life, a real positive experience was delivered before I even stepped out of the store.

The clerk that checked our groceries was very friendly and totally erased the previous experience, well not TOTALLY, right? or I wouldn't be writing about it. I did wonder if perhaps the "off the clock" person was having a bad day. Maybe he was and not everyone is made the same so maybe that was the most friendly thing he could come up with given the bad day he was having, poor guy. BUT if that truly is the best you can come up with even if you're not on the clock, don't work at the store that boosts Friendliest store in town. Do you think that when I am having a bad day and I encounter one of my patients outside my office that I'm telling them, Don't talk to me. I'm not at work. Hell no! But there I go again basing my opinion of someone else on my own personal standards. Angel! Stop doing that!

Let it go,...

OK, thank you for reading today and let's all give ourselves and others a break, whadaya say. I know I could use one from time to time.

1 comment:

  1. Ha ha! That's great customer service! Reminds me of the sliced bread story...when you write your book there needs to be a chapter called "grocery store adventures"

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